Refund policy
14-Day Return Window
We offer a 14-day return policy. You have 14 days after receiving your item to request a return. Requests made after this period will not be accepted.
Eligibility
To be eligible for a return, your item must be in the same condition as received — unworn, unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is required.
How to Start a Return
Contact us at support@vorixsport.com to initiate a return. Once your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Return & Exchange Shipping Costs
Customers are responsible for all return and exchange shipping costs. Vorix Sport does not cover or reimburse return shipping fees. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit. There is no restocking fee.
Return & Exchange Address
All returns and exchanges must be shipped to our authorized address only. Shipments sent to any other location will not be accepted.
Name: Muhammad Mahfooz Akram
Address: Chakrani, Post Office Bhoth
City: Sialkot
Postal Code: 51260
Country: Pakistan
Email: support@vorixsport.com
Contact: +923474708024
Damages & Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@vorixsport.com so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products (including made-to-order Gi orders)
- Sale items
- Gift cards
Exchanges
To exchange an item, initiate a return for the original item. Once the return is accepted, place a new order for the desired item.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@vorixsport.com.